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Magic Lights
Illuminate with delight!
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WHAT WE’RE ABOUT
Decorate your home
A beautiful home requires beautiful objects. magiclights is the ultimate home goods destination, and continues to grow each day. From unique decor and home accessories to tailor-made items, our Online Lighting Store aspires to add spice to your place, with smart solutions and innovative designs. Take a look at our online catalog, select new favorites and start decorating your home the way you like it.
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How can I contact your customer support?Our dedicated customer support team is ready to assist you. You can reach us by emailing our customer support or by using the contact form on our website. We strive to respond to inquiries promptly.
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How long does shipping take?Shipping times may vary depending on your location and the shipping method selected. Rest assured, we strive to process and ship orders as quickly as possible to get them to you in a timely manner.
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Do you offer international shipping?Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to check if we ship to your country. Please note that international orders may be subject to customs fees and import taxes.
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How do I place an order?Placing an order is easy! Simply browse our collection, select the desired products, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and complete the payment process.
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Is my personal information secure?Yes, we prioritize the security of your personal information. We implement robust security measures to protect your data and ensure safe transactions. For more details, please review our Privacy Policy.
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What payment methods do you accept?We accept major credit cards, such as Visa, Mastercard, American Express, as well as PayPal, Apple Pay, and Google Pay for a convenient and secure checkout experience.
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Can I cancel or modify my order?We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order has not already been shipped.
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How long does it take to process a refund?Once we receive your returned item and it meets our refund criteria, we will process your refund as quickly as possible. The exact time it takes for the refund to reflect in your account may vary depending on your payment provider.
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How can I contact customer support?Our customer support team is here to help. You can reach us by emailing our support team or by using the contact form on our website. We strive to respond to support inquiries promptly.
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What if I receive a defective or damaged product?We apologize for any inconvenience caused. If you receive a defective or damaged product, please contact our customer support immediately. We'll gladly assist you and arrange for a replacement or refund.
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Do you offer technical support for your products?Absolutely! We provide technical support to assist you with any questions or issues you may have with our products. Please reach out to our customer support, and we'll be happy to help you.
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What is your refund policy?We want you to be satisfied with your purchase. If you're not completely happy with your order, please contact our customer support within a reasonable timeframe. We'll guide you through the refund process. Please review our Refund Policy for more information.
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What is the process for purchasing the designed product?Once you receive the link to your designed product via email, simply click on the link provided on our "Magicly" page. It will direct you to the product page on our website. From there, you can select the desired options (e.g., size, color) and add the product to your cart. Follow the prompts to complete the checkout process and place your order.
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How can I create a custom-designed product through your print-on-demand service?Creating a custom-designed product is easy! Simply visit our "Magicly" page where you'll find our A.I image tool. Use the tool to generate a unique design or upload your own image. Afterward, fill out the form provided, and we'll process and upload the product to our website. We'll then send you a link via email, allowing you to purchase the designed product.
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How do I submit my design and place an order?To submit your design, simply fill out the form on our "Magicly" page and upload your image. Once you submit the form, we will process your design and upload the product to our website. You will receive an email with a link to the product, allowing you to complete the purchase.
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Can I use any free software or your A.I image tool to create my design?Absolutely! You are welcome to use any free software or our A.I image tool, conveniently available on our "Magicly" page. These tools provide you with the flexibility to unleash your creativity and design a unique product.
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Can I make changes to my design after submitting the form?Once you submit the form on our "Magicly" page, we immediately start processing your design. Therefore, changes or modifications cannot be made to the design after submission. Please review your design carefully before submitting the form.
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Can I preview my designed product before purchasing?Yes! After submitting your design, we will upload it to our website and provide you with a link on our "Magicly" page. Click on the link to preview your designed product before making a purchase. This way, you can ensure that the final product matches your expectations.
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